Practice Manager

$2000 sign-on bonus

The role of the Practice Manager is to provide a variety of analytical, evaluative, advisory, coordinating, supervisory and technical functions in support of FCNMHP’s mission. Areas of responsibility encompass veterinary practice administration, operational plans, training of staff, ordering and stocking supplies and equipment, funds and resource management, data automation, staffing, safety and security, and review/evaluation/analysis of the past performance of the practice.

MAJOR DUTIES

• Oversee clinic operations, especially maintaining a fast, efficient patient flow for the veterinary clinic and spay and neuter department. Overseeing all scheduling and booking of appointments and adjusting schedule as needed.  Act as a liaison for rescue groups and feral cat caretakers in an effort to provide exceptional service and accessibility to FCNMHP services.
• Provide strong leadership and supervision to Customer Service, phone bank staff, and a large team of approximately 22 veterinary technicians. Mentor other supervisors on how to fix, address or handle situations that may rise in their department including working collaboratively with customer service supervisor and vet tech supervisor.
• Develop the team of support staff with a special focus on strengthening the supervisors and team leaders while working closely with the Training Officer. Manage staff hiring, counseling, training and dismissals as needed.  Assist team leaders with creating a maximized schedule for customer service, and vet tech scheduling.
• Mediate any interpersonal problems while adhering to the Top Ten Rules of FCNMHP.
• Quality control of all customer service related positions including the front desk, wellness and surgery team, and the phone bank. Ensure accurate information is being distributed to all staff and clients. Ensure proper training and maintenance of standard operating procedures.
• Rectify financial problems that arise between FCNMHP and its clients while overseeing the third party financing programs. Determine when special financial agreements are appropriate; ensure that agreements made are properly followed and oversee Accounts Receivable. Work with Chief Medical Officer and other veterinarians to effectively manage charitable care programs.
• Oversee clinic software, ensuring proper inputs for pricing and services.
• Design and compile reports regarding efficiency and performance of all aspects of the clinic to aid in management analysis and decision making. Participate in the annual budget process. Must have strong financial acumen and the ability to successfully manage and adhere to a multimillion-dollar budget. 
• Set standards of performance that must be met to effectively keep the clinic running smoothly.
• Oversee the daily operation of the clinic and delegate duties to each employee to ensure daily tasks are accomplished and payroll costs are managed to budget.
• Responsible for the order and purchase of all supplies for the entire hospital while adhering to supply budget.
• Establish inventory control system to ensure adequate stocks of supplies are available. Negotiate best prices for all products purchased. As required, make group/bulk purchases, compose bids for negotiated buys.
• Organize and oversee volunteers working in conjunction with our volunteer manager.

About First Coast No More Homeless Pets

The mission of First Coast No More Homeless Pets is to make veterinary care affordable and accessible to all as we save lives by keeping dogs and cats in homes and out of shelters, provide lowcost spay/neuter services with emphasis on feral/community cats, and deliver a broad range of related programs and services.

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