Care Center Veterinary Specialty & ER Hospitals in Ohio is considering energetic and passionate applicants for a hands-on Hospital Director to help drive profitable future growth and organizational development. The successful Hospital Director will be a dynamic business leader with a proven track record, thrives in a fast-paced collaborative environment, lives for developing and leading team members and organizations, has above average EQ, and is dually passionate about data driven analysis and decision making as well as the importance of the human-animal bond.

For nearly two decades, Care Center has proudly offered compassionate pet care to the Tri-State region. We’ve grown into two locations to better serve our hometown communities, but there’s one thing we’ll never outgrow—our commitment to companion animals and the people who consider them family.

We are dedicated to advanced treatments and quality animal health care, and we work every day to be the ones our community turns to when their pet needs extra loving care.

The Care Center’s core values of patient care, communication, respect, teamwork and integrity form the foundation from which we work. Each and every staff member is unconditionally committed to our vision of providing the highest level of compassionate veterinary care.

Our success is achieved by providing rewarding careers to all of our staff members, and by being a compassionate, competent and ever-present resource for our referring community and pet owners. Above all we achieve our goals best collectively, and no one person or department is more important than Care Center as a whole. This is how and why Care Center came to be, and we invite anyone who shares this vision to become a part of our success.

Care Center is partnered with National Veterinary Associates-Compassion-First (NVA C-F), the largest private owner of freestanding veterinary hospitals in North America with over 1400 locations worldwide. NVA C-F is rapidly growing and competes in a $25 billion industry. Learn more about us at https://nvacompassionfirst.com/.

Job Description:

The Hospital Director has overall accountability for the operational and financial management of the hospital. The Hospital Director performs a wide range of difficult to complex administrative activities related to the hospital in providing quality patient care and excellent client service, management of finances and accounting, marketing and promotion of services, staffing and human resources, and discretionary activities, that serve to support the hospital.

Essential job functions:

• Responsible for managing the operations and financial health of the hospital.
• Interfaces and collaborates with Compassion-First Shared Services departments as needed to ensure that the hospital goals are met.
• Responsible for overseeing the recruitment, interviewing, and hiring of staff.
• Responsible for overseeing the recruitment, interviewing, contract negotiation, and hiring doctors in conjunction with the Medical Director.
• Responsible for working closely with the Medical Director to establish the best medical care while keeping the positive financial health of the hospital
• Monitor employee competence and effectiveness through manager feedback and observation as well as staff performance and salary reviews.
• Assign job responsibilities to managers and delegate as necessary.
• Responsible for policy enforcement as well as overseeing disciplinary actions and terminations.
• Organize and conduct staff meetings. Meet regularly with managers to discuss, evaluate, and plan for the welfare of the practice. Attend corporate meetings.
• Responsible for administration and review of non-medical client complaints.
• Oversee client flow to ensure that clients and patients are seen and treated in a professional, timely and competent manner.
• Oversee billing, calculations of any discounts, and other special accounts.
• Monitor purchasing so the practice operates within budget. Monitor the staff scheduling so that the practice operates within budget. Monitor and approve all expenditures within Compassion-First guidelines.
• Ensure that the OSHA and Safety program and procedures are being monitored and updated so that the hospital is in safety compliance.
• Review income statements and other financial data to find ways to improve revenue and profit.
• Meet regularly with veterinarians to review financial performance.
• Review accounts receivable to confirm proper and timely processing.
• Understand, participate, and support planned marketing events and programs and ensure that the hospital staff utilizes marketing tools and materials and events and programs.
• Read and respond to all communication in a timely manner to ensure that Compassion- First policies, guidelines, and recommendations are quickly communicated to hospital staff and adequate training follows if needed

Essential skills:

• Knowledge of financial budget management.
• Knowledge of sales and marketing techniques.
• Background in managing service-oriented operations.
• Ability to plan, create strategies, organize and effectively present ideas and concepts.
• Ability to take information obtained from clients, staff, and other sources, discern that which is credible and assess the hospital and its operation objectively.
• Must be able to multi-task and deal with high levels of stress in an environment of changing priorities.
• Must have strong communication skills written and verbal and the ability to build strong teams.
• Multi-Unit Experience would be a plus.

Education:

• MBA preferred
• Bachelors degree
• Minimum of 5 years of experience in a medical care facility operations management with profit and loss responsibility

Physical demands:

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.
• Must be able to occasionally lift up to 40 pounds.
• Must be willing to work long or irregular hours under pressure conditions.
• This position requires the ability to walk, bend, stand and reach frequently during a minimum 8-hour day.
• Visual acuity sufficient to maintain accurate records; recognize people and understand written directions.
• Ability to speak and hear sufficiently to understand, give information in person and over the telephone.
• Fine motor skills adequate for utilizing office equipment such as facsimile machines, copiers and computer keyboards.

This is an equal employment opportunity, and it is the policy of the company to afford equal opportunities to all applicants and employees regardless of race, color, religion, sex, national origin, age, non-disqualifying disability, or status as a disabled veteran. 

At NVA we value a positive culture built on collaboration, servant leadership, and growth for our employees. We believe in work life balance and mental health. The NVA Community offers resources such as Talkspace, EAP, and Pawcasts (wellness & self care practices) from our Chief Community Officer.  #NVA-CF