Practice Manager

Yaletown Pet Hospital opened in 2003 and has established a reputation for taking an innovative and unique, client-centric approach to veterinary medicine. We are a large and busy 9 DVM practice that is independently owned and committed to honoring the human-animal bond. We are currently undergoing an incredible expansion project set to complete by the end of this year. We will be effectively doubling our clinic footprint, upgrading our facility, and maximizing staff satisfaction. We have an amazing clientele that empowers us to provide high-quality medical care for our patients. Our mission is “Improving pet’s lives" and everything we do within our walls is to support that vision. 

We are looking for an experienced, full-time Practice Manager to join our YPH family. The successful candidate will be provided training resources, support, and clear communication about expectations. We are looking for someone with excellent written and oral communication skills, a strong business acumen, an innovative approach to problem-solving and a positive attitude. 

Specifically, we need a rockstar to:

• Manage our staff of 35+ incredible team members, organizing weekly staff meetings, HR duties, onboarding, and staff scheduling
• Maintaining morale, motivate staff and promote our core values
• Financial management, overseeing payroll, expenses and budgeting
• Oversee the organization of the practice including inventory management, equipment maintenance, and staff protocols development 
• Support client relations, monitor client retention, and handle client complaints 
• Strategically implementing marketing efforts and monitoring success and ROI
• IT triaging and support

We are seeking someone with business and human resources expertise to support and improve the effectiveness and profitability of the practice as well as support the staff to improve efficiencies while maintaining an exceptional client experience and a top-notch level of patient care.