Career Center
Veterinary Hospital Manager
Northpointe Animal Hospital
Northpointe Animal Hospital is seeking an experienced Hospital Manager to join our team! Northpointe Animal Hospital is a well-established, full-service, small animal veterinary hospital providing comprehensive medical, surgical, and dental care. We provide a broad spectrum of diagnostic procedures through in-house testing and the use of external laboratories. We also work closely with local practices when special diagnostic procedures are required. At Northpointe Animal Hospital we strive to offer not only sound advice, but also optimal veterinary care, thus allowing you the enjoyment of your companion for a maximum number of years. Our job is not only to treat your pet when he or she isn't feeling well, but also to help you learn how to keep your best friend happy and healthy. If you have a passion for helping animals and the people who love them, apply today! For more information about our hospital, please visit our website: http://www.northpointeah.com/. Job Summary The Hospital Manager is a leader and an integral member of the veterinary hospital management team. The Hospital Manager partners with the Managing Veterinarian to provide a smooth and profitable operation by driving revenue and managing costs while creating a hospital culture based on high quality patient care and exceptional customer service. Responsibilities include managing, planning, and coordinating the overall operations of the hospital, and cultivating a supportive and collaborative team environment. Job Duties and Responsibilities Leadership and Planning
Operations
People Management
Client Service
Financial
Qualifications: Bachelor?s degree in business or related degree is preferred. 3-5 years of experience in a manager role, including customer service experience. Experience in a veterinary hospital setting in positions of increased responsibility is preferred. Knowledge and/or experience in the following areas: Multi-functional operations including budget and labor management. Manage time and tasks appropriately and remain flexible with assigned duties. Supervisory and leadership experience. Reporting and data analysis. Problem solving and resolution management skills. Oral and written communication skills. Basic computer skills i.e. Microsoft Office suite (Previous practice management software knowledge preferred: Avimark). Interpersonal skills with staff and clients, and works well in a team environment. Customer service strategies and effective marketing techniques. HR policies and protocol development. Staff management including: coaching, developing, and motivating staff. Conduct performance appraisals. Delegate responsibility and achieve results with hospital team members. Make decisions confidently and effectively. Model a professional and courteous manner with staff and clients.
Equal Employment Opportunity It is the policy of the company to afford equal opportunities to all applicants and employees regardless of race, color, religion, sex, national origin, age, non-disqualifying disability or status as a disabled or Vietnam era veteran.
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