St. Francis of Assis Veterinary Medical Center in San Antonio, TX seeks an Assistant Hospital Manager to join our compassionate team!
St. Francis of Assis Veterinary Medical Center is a 4-doctor full general practice hospital founded in October, 2000 by Dr. Robert Bauml and Dr. Daniel Holub. Both veterinarians graduated from Texas A&M in 1978 and 1983 respectively. Both doctors ran their own practices prior to joining forces to start St. Francis of Assisi. Dr. Michael Ruiz ?also a graduate from Texas A&M joined the practice after graduation in 2008 and Dr. Gabriel Musquiz joined the practice after his graduation from Texas A&M in 2009.
St. Francis of Assisi is a free-standing building with 3000sq. ft. of treatment area and 2000 sq. ft. of covered, temperature controlled boarding facility. Our clinic is located in the Northwest side of San Antonio within a few miles from Lackland Air Force Base, Southwest Research Institute, and SeaWorld of Texas. It is located in a fast-growing area in San Antonio in terms of new businesses and residential construction contributing to an average revenue growth of 6% year-over-year for the last 7 years.
Are you a Veterinary Receptionist, Customer Service Representative or Veterinary Technician looking for your next career move? If you are interested in pursuing a path into management but just need that first supervisory role to provide a foundation of experience, build your knowledge base and learn your way into a management role, this is it! Some previous leadership experience necessary and the ability to lead a team. We will work with you to learn and develop alongside an experienced manager with the potential for growth into a managerial position. This is the perfect opportunity for the right person to take the first step in career development within a high quality hospital setting as part of a progressive and supportive team atmosphere. We take great pride and satisfaction in providing stellar medicine and surgery to our patients and exceptional personalized service to our clients. Our friendly staff is highly motivated and works well as a team. If this sounds like the right fit for you, come join us!
Our ideal candidate has a strong background in human resources, finance, budget management, customer service, and personnel management. Veterinary or medical office management experience is preferred.
Our practice provides high quality care to patients around a family-friendly atmosphere. Some of our clients have been clients of Dr. Bauml or Dr. Holub going back to when they each had their own practice and decided to bring their pets to our clinic despite having to travel a good distance to the clinic. We are a companion animal clinic but occasionally will treat pocket pets and exotics as a convenience to our clients. Because of our size and the willingness of our doctors to tackle difficult cases, we treat cases from general wellness care to orthopedic surgeries. We also have relations with a specialist surgeon who handles our more complicated surgeries and a sonographer who performs our more complicated ultrasounds. Both specialists perform their services at our clinic so we can keep costs down for our clients who might otherwise have to seek services from a specialist hospital but have to pay more for the same services. We have Idexx equipment for all our in-house lab work, digital x-ray, digital dental x-ray, 2 dental machine to allow us to perform more than 1 dental cleaning at a time, ultrasound, cold laser therapy, surgery suite with 2 tables, 5 anesthesia machines to allow us to have surgeries and dental cleanings going on at the same time, 2 exam tables and 2 wet tables in the treatment area.
The Assistant Hospital Manager is a leader and an integral member of the veterinary hospital management team. The Assistant Hospital Manager partners with the Hospital Manager and the Managing DVM to provide a smooth and profitable operation by driving revenue and managing costs while creating a hospital culture based on high quality patient care and exceptional customer service. Responsibilities include managing, planning, and coordinating the overall operations of the hospital, and cultivating a supportive and collaborative team environment.
Job Duties and Responsibilities
Leadership and Planning
Acts as a champion for change and identifies, documents, shares, and promotes best practices.
Participates in the planning and budget maintenance process.
Establishes goals for the practice and staff.
Creates the hospital schedule and manages labor costs to budget.
Oversees employee benefits program and hospital insurance plans.
Develops and implements hospital policy, including DEA/Controlled Substances and OSHA compliance.
Performs quality checks and reviews of client files.
Monitors computer systems and works with HelpDesk to resolve technical systems/equipment issues.
Partners with the Managing Veterinarian to address staffing needs including hiring, training, reviewing, and disciplining of staff.
Implements performance-based incentive and rewards and recognition programs.
Manages staff, including grooming and boarding staff if applicable.
Tracks and maintains current licensure for all DVMs.
Demonstrates and reinforces the highest level of client service
Resolves client issues and escalations, and oversees client follow-up communication.
Drives client visits through strategic client communication and local marketing efforts (i.e. Community).
Ensures payroll is accurately completed and submitted for all hospital staff.
Manages accounts receivable and cash on hand, including performing invoice audit reviews.
Manages hospital inventory and controls facility and administrative costs.
Performs other duties essential to the performance of the hospital as assigned.
Bachelor?s degree in business or related degree is preferred.
3-5 years of experience in a manager role, including customer service experience.
Experience in a hospital setting in positions of increased responsibility is a plus.
Knowledge and/or experience in the following areas:
Multi-functional operations including budget and labor management.
Manage time and tasks appropriately and remain flexible with assigned duties.
Supervisory and leadership experience.
Reporting and data analysis.
Problem solving and resolution management skills.
Oral and written communication skills.
Basic computer skills i.e. Microsoft Office suite (Previous practice management software knowledge preferred).
Interpersonal skills with staff and clients, and works well in a team environment.
Customer service strategies and effective marketing techniques.
HR policies and protocol development.
Staff management including: coaching, developing, and motivating staff
Conduct performance appraisals.
Delegate responsibility and achieve results with hospital team members.
Make decisions confidently and effectively.
Model a professional and courteous manner with staff and clients.
Equal Employment Opportunity
It is the policy of the company to afford equal opportunities to all applicants and employees regardless of race, color, religion, sex, national origin, age, non-disqualifying disability or status as a disabled or Vietnam era veteran.