Northgate Small Animal Hospital in Collinsville, Illinois seeks a Hospital Manager to join our compassionate team!
Northgate Small Animal Hospital is located in Collinsville, Illinois, home of the world's largest ketchup bottle. Just 12 miles from downtown St. Louis, Northgate has provided compassionate veterinary care for the dogs and cats of Collinsville and the surrounding area for more than 100 years. We pride ourselves in delivering hometown care that is customized to each person and pet. Building on a century of excellence, our veterinary team values continuing education and delivering the newest therapies in veterinary medicine for our clients.
Large building housing 7 exam rooms, treatment area, surgery suite, ICU, isolation ward, etc.
Annual Wellness Plans (Paw Plans)
In house laboratory
Referral laboratory, results usually returned within 1 day.
Ultrasonography (in house and referral)
Digital radiography with referral to certified radiologist if needed
Ultra-sonic dental equipment
Digital Dental Radiographs
Minor orthopedic surgery
The Heart of Southwestern Illinois Living
Collinsville is located approximately 12 miles from St. Louis, Missouri and is considered part of that city's Metro-East area. If is the home of the Brooks Catsup Bottle Water Tower, the world's largest ketchup bottle, and is the world's horseradish capital. Monks Mound, the largest man-made earthwork in North America, and now part of the Cahokia Mounds State Historic Site, is located there.
Cultural and Recreational Amenities
Collinsville is well-known as a center for cultural and recreational life in Southwestern Illinois. Its German and Italian heritage go back to the community's start in the mid-1800s, and it lives on today with its popular ethnic celebrations and traditions. Within its borders, Collinsville offers an extensive variety of quality of life amenities - from a World Cultural Site and an outstanding parks and trail system to music and entertainment venues - unmatched in the region.
The Hospital Manager is a leader and an integral member of the veterinary hospital management team. The Hospital Manager partners with the Managing Veterinarian to provide a smooth and profitable operation by driving revenue and managing costs while creating a hospital culture based on high quality patient care and exceptional customer service. Responsibilities include managing, planning, and coordinating the overall operations of the hospital, and cultivating a supportive and collaborative team environment.
Job Duties and Responsibilities
Leadership and Planning
Acts as a champion for change and identifies, documents, shares, and promotes best practices.
Participates in the planning and budget maintenance process.
Establishes goals for the practice and staff.
Creates the hospital schedule and manages labor costs to budget.
Oversees employee benefits program and hospital insurance plans.
Develops and implements hospital policy, including DEA/Controlled Substances and OSHA compliance.
Performs quality checks and reviews of client files.
Monitors computer systems and works with HelpDesk to resolve technical systems/equipment issues.
Partners with the Managing Veterinarian to address staffing needs including hiring, training, reviewing, and disciplining of staff.
Implements performance-based incentive and rewards and recognition programs.
Manages staff, including grooming and boarding staff if applicable.
Tracks and maintains current licensure for all DVMs.
Demonstrates and reinforces the highest level of client service
Resolves client issues and escalations, and oversees client follow-up communication.
Drives client visits through strategic client communication and local marketing efforts (i.e. Community).
Ensures payroll is accurately completed and submitted for all hospital staff.
Manages accounts receivable and cash on hand, including performing invoice audit reviews.
Manages hospital inventory and controls facility and administrative costs.
Performs other duties essential to the performance of the hospital as assigned.
Bachelor’s degree in business or related degree is preferred.
3-5 years of experience in a manager role, including customer service experience.
Experience in a hospital setting in positions of increased responsibility is a plus.
Knowledge and/or experience in the following areas:
Multi-functional operations including budget and labor management.
Manage time and tasks appropriately and remain flexible with assigned duties.
Supervisory and leadership experience.
Reporting and data analysis.
Problem solving and resolution management skills.
Oral and written communication skills.
Basic computer skills i.e. Microsoft Office suite (Previous practice management software knowledge preferred).
Interpersonal skills with staff and clients, and works well in a team environment.
Customer service strategies and effective marketing techniques.
HR policies and protocol development.
Staff management including: coaching, developing, and motivating staff
Conduct performance appraisals.
Delegate responsibility and achieve results with hospital team members.
Make decisions confidently and effectively.
Model a professional and courteous manner with staff and clients.
Equal Employment Opportunity
It is the policy of the company to afford equal opportunities to all applicants and employees regardless of race, color, religion, sex, national origin, age, non-disqualifying disability or status as a disabled or Vietnam era veteran.
National Veterinary Associates (NVA™) is the largest private owner of freestanding veterinary hospitals in the United States. NVA owns over 460 companion animal veterinary hospitals and boarding facilities in 41 states, Canada, Australia and New Zealand. We have over 6,000 veterinary professionals that improve the well-being of patients by providing progressive and compassionate care.