|EDUCATION: • High School Diploma or equivalent required. • Additional science-related coursework a plus |
EXPERIENCE: • Understanding of Company products and services. • More complex questions may be referred to more experienced individuals. • Typically, 3-5+ years Company or industry experience in a related area, 0-2+ years directly related experience specifically in field support area. • Veterinary practice experience strongly preferred.
REQUIRED SKILLS AND ABILITIES: • Technical skills to troubleshoot and resolve problems with Company products and services. • Communication skills, both written and verbal, including presentation skills. • Coordination and project management ability. • Relationship management skills • Ability to train customers on the use of technical equipment and effective process and workflow. • Ability to address and diffuse difficult customer situations • Ability to work with customers to understand and respond to the unique needs of each customer. • Ability to discover unidentified needs of customer. • Ability to work collaboratively with sales partners to develop and execute strategic customer plans • Ability to collaborate with internal departments to solve problems and address customer needs • Good problem solving and research skills. • Strong organizational, time management and prioritization skills. • Strong business acumen • PC skills.
PHYSICAL DEMANDS: • Regularly required to stand and sit for extended periods; extend and reach with hands and arms; and use hands and fingers to handle, squeeze, twist and manipulate objects, controls and tools. • Occasionally required to climb, balance, bend, stoop, kneel or crouch. • May be required to lift, move and carry up to 60 pounds. • Specific vision abilities required include close vision, color vision, depth perception, and the ability to adjust focus. • Hearing acuity sufficient to effectively communicate with customers and Employees via telephone and in person. • Ability to communicate verbally on phone and in person. • Fluency in the English language. • Weekend hours and weekday overtime may be required. • Extensive overnight travel required. • Requires up to 75% travel: o 4-5 Days of Car Travel per week o 6-8 Days of Overnight Travel per month o Varies by Region
While we appreciate our staffing partners, we are unable to accept unsolicited agency resumes EOE/Minority/Female/Disabled/Veteran