Purpose of Position: Conducts behavior modification sessions for shelter canines and felines. Provides quality adoption counseling to clients as well as conducts staff and volunteer training. Supports staff and volunteers in efforts to understand complex animal behaviors in order to provide appropriate counseling to clients. Maintains organized and concise documentation pertaining to the job and provides administrative support for the department.
Actively promotes DFL’s mission, services, programs and events
Represents DFL in a professional and courteous manner at all times. Provides quality service to clients, volunteers, and employees recognizing their individual contributions to the success of our organization
Proactively supports the DFL and discourages negativity and questionable behavior in coworkers
Communicates and problem-solves with other staff members
Readily accepts accountability for decisions and actions
Provides exceptional customer care internally and externally
Effectively communicates with the management team
Demonstrates proficiency in time management, task management and communication skills between co-workers and other departments
Is in good standing with attendance, punctuality and performance
Punctuality: no pay-periods within past year with over 10 minutes late that has not been communicated with Supervisor or Manger
Contribute to initiatives to improve processes and procedures
Perform euthanasia and related tasks
Schedule and direct department volunteers
Answer patron inquiries and questions regarding animal behavior and provide information resources to address concerns
Provide individualized hands-on behavioral training for shelter patrons
Conduct animal behavior assessment, and perform hands-on delivery of animal behavior programs
Record assessment and program related information and perform data entry to update animal records
Participate in the implementation of behavior programs, including documentation and program evaluation
Supports positive reinforcement as the primary training method employed by Dumb Friends League
High school diploma or equivalent
Experience working with animals in a professional environment
Excellent organizational skills with high level of attention to detail
Proficient verbal and written communication and customer service skills.
Strong interpersonal communication skills
Proficiency in Microsoft Office programs (Word, Excel, PowerPoint)
General knowledge of animal behavior
Ability to initiate and accomplish multiple tasks, and maintain flexibility in a dynamic work environment.
Committed to maintaining the integrity of DFL’s adoption program and the mission of the Dumb Friends League.
Bachelor’s degree in animal science or related field
Experience working in a zoological facility or shelter
History of creating animal behavior protocols
Experience working professionally with cats and knowledge of cat behavior
Certification in dog training and behavior counseling, or active enrollment in a certification program.
Professional and educational expertise in animal learning theory, scientific behavior modification strategies, and positive based, force-free animal training including strong clicker training skills.
The Dumb Friends League is here for you, our community. We're a comprehensive animal welfare organization, serving the metro Denver area, offering services that benefit homeless pets and equines, pet owners, animal lovers and animal advocates. We work collaboratively with you, other animal welfare organizations, law enforcement and businesses to serve the community that has supported us so devotedly over the years.